Awaab’s Law came into force on 27th October 2025
It is named after Awaab Ishak, a 2-year-old who tragically died in 2020 from a lung condition caused by mould in his home. His parents told their social landlord about the mould many times over 3 years, but nothing was done to fix the problem. Awaab’s Law aims to make sure no one else has the same experience, and to make sure social landlords fix serious problems quickly.
Emergency hazards and significant damp and mould hazards must be dealt with by LJHA within set timescales. You need to provide as much information as you can on the hazard and who lives in your home so that we can make an accurate decision.
Summary of Awaab’s Law
- Emergency repairs must be done within 24 hours.
- Significant damp and mould hazards must be investigated within 10 working days and made safe within 5 working days.
- If your home can’t be made safe in time, we must offer you somewhere else suitable to stay until it is.
- We need to tell you what is happening once you have reported an issue and if action we take is covered by Awaab’s Law. We must give you a written summary within three working days of an investigation finishing.
- If you report an issue and it hasn’t been sorted or you’re not happy, you can complain to us through our complaints process.
- If you’re not happy with our final response to your complaint, you can take your complaint to the Housing Ombudsman.
More Information
The government have produced some really helpful guidance for social housing residents. You can access this at Awaab’s Law: Guidance for tenants in social housing – GOV.UK
You can find information on our approach to Damp and Mould in our policy, available here.
You can watch a video summary on our YouTube channel at https://www.youtube.com/watch?v=OsgWsLVMuvY.
You can contact us by phone on 0113 320 7777. You can also e-mail our Repairs team at repairs@ljha.co.uk, or WhatsApp 0113 320 7770.