We know that sometimes things can go wrong in your home, and we will do our best to fix things for you as soon as we can.

Our responsive repairs service includes:

  • Day-to-day repairs to individual properties
  • Repairs which may affect more than one person in a communal block, street or area
  • Repairs to empty properties before letting
  • Major repairs such as fire or flood damage
  • Planned works, such as kitchen and bathroom replacement
  • Compliance-related items, such as gas safety, fire alarm maintenance, water Hygiene and cleaning

Our Repairs Team

Matt Harmon, Property Services Manager

Alan Burrow, Surveyor

Abi Frankland, Compliance Manager

Steve Robinson, Compliance Technician

Claire Margerison, Facilities Management Co-ordinator

Dan White, Facilities Management Co-ordinator

Tim Lumb, Maintenance Technician

You can learn more about their roles on our staff page here

How to Report a Repair to LJHA


You can report a repair in different ways:

  • You can e-mail [email protected] 24 hours a day. Please note that the message may not be picked up outside of normal office hours
  • You can ring our Repairs Team on 0113 320 7777. The telephone line is available from 9am to 5pm Monday to Thursday, and 9am to 2pm on Fridays. For emergency repairs outside of normal office hours, call the above number and select option 2, which will direct you to the out-of-hours emergency repairs service.
  • You can report in person to Housing Support Workers for sheltered housing repairs
  • You can report in person to another member of LJHA staff, who will pass this on to the Repairs Team
  • You can report via Facebook during normal office hours.

What happens when I report a repair?

It is important that you report a repair as soon as you become aware of it, especially if this is an emergency.

When you report a repair, your repair will be assigned as a Routine, Urgent or Emergency repair. We aim to fix the repair as shown below:

  • An emergency repair will be dealt with within 24 hours
  • An urgent repair will be dealt with within 7 days
  • A routine repair will be dealt with within 28 days

However, sometimes things may take longer depending on the problem. Some jobs may require a pre-inspection visit before the repair is arranged. For example:

  • Previous repairs have not resolved the problem
  • Where there are boundary or ownership issues
  • Where a wider problem affecting more than one person is identified

Communal repairs, where there may be several properties that need to be looked at, or repairs to a communal facility, may take longer.

We will inform you if we think that the timescale for completion will be longer than our target. We will keep in touch with you by e-mail, text or telephone, depending on your preference

Arrangements for Repairs


All repairs, except communal repairs, will be made by appointment with you. When the repair is passed to our appointed principal contractor, they will ring you to arrange an appointment within 1 hour of them receiving the order. They will deal directly with you.

The following options will be given as arrival times (not repair completion times):

  • Morning: Between 8am and 12pm
  • Afternoon: Between 12pm and 5pm

Our contractors are able to offer 2 hour slots and contact you on the day of the appointment.

If you need to cancel the appointment, please let us know as early as soon as possible. If a member of the team arrives for an appointment and is unable to gain access and has had no contact from you, the job order will be closed after five working days. If we are unable to keep to an appointment we will inform you in good time and agree an alternative date/time.

Leeds Jewish Housing Association no longer employ internal staff to complete repairs. However, our Maintenance Technician can be made available at an hourly rate for DIY work within tenants’ homes.

In some cases, we also rely on specialised contractors. Sometimes we may ask these contractors to deal with you directly and book in appointments. As well as ourselves, all of our external contractors carry identification.

What will the LJHA Repairs Team fix?


Many of our repairs will be included in the service charge which you pay each year. For example, drains, gutters and external pipes, basins, sinks, baths and toilets, boilers and heating, communal aerials and door entry systems.

However, there are some things that are not our responsibility to fix, or may be repaired or installed at an additional cost to yourself. This may include:

  • Repairing anything that you install yourself in your home
  • Repairing any damage which is caused by you, someone living with you or by visitors
  • Repairing anything which is as a result of you not looking after your home, such as condensation or mould, or blocked sinks or drains caused by fat, nappies or wipes
  • Infestations of rodents and insects
  • Decorating your home once it has been let
  • Replacing light bulbs, as well as tube for fluorescent lights
  • Replacing lost door and window keys and (if necessary) changing locks, and lock changes which don’t relate to maintaining your personal safety
  • Testing the carbon monoxide and smoke detectors and reporting any faults to LJHA.
  • Broken windows/re-glazing

We may also charge you for:

• Aborted visits by contractors/staff following agreed access arrangements
• Legal costs incurred in gaining access to your home to carry out annual gas servicing
• Repairs that have to be carried out to an empty property when a tenancy ends, which the outgoing tenant was responsible for

If you have any concerns about how we will carry out repairs within your home then please do let us know on 0113 3207777, option 1.