If you suspect a gas leak it is essential that you know what to do, it could save lives.

If you think you have a gas leak or can smell gas, leave the house and phone immediately the National Gas Emergency number on 0800 111 999 then call LJHA to inform us of the incident, we will then arrange for our appointed gas contractor to attend.

If you are at home, and you can do it safely, turn off your gas supply.

What NOT to do

  • Smoke, light a match or use any other naked flame.
  • Turn any electrical switches on or off.
  • Use doorbells, mobile phones or any other electrical switches, including light switches, which could cause a spark.

What to do

  • Open doors and windows to allow fresh air in.
  • Turn off the gas at the mains tap, which is usually near the meter.
  • Leave the property.
  • Phone the National Gas Emergency number on 0800 111 999 then call LJHA to inform us of the incident, we will then arrange for our appointed gas contractor to attend.
  • Only use a mobile phone from outside the property. The number is free and available 24 hours a day.
  • Follow the advice given by the emergency advisor.
  • Wait outside for a gas engineer to arrive.
  • If you are feeling unwell, visit your GP or hospital immediately. Tell them you may have been exposed to a gas leak or carbon monoxide poisoning.

Detecting a gas leak – what are the symptoms?

The most obvious sign of a leak is the smell of gas. You could also be feeling ill as a result of a gas leak. The symptoms include:

  • Feeling lightheaded
  • Dizziness
  • Nausea

If you are suffering from these symptoms and suspect a leak, you should go outside immediately.

These are also some of the symptoms of carbon monoxide poisoning.

Carbon Monoxide

Carbon Monoxide (CO) is released into you home when faulty appliances start leaking. This is why it is important to have annual safety checks on all your appliances.

It is easy to spot signs that your gas or heating appliance could be producing Carbon Monoxide.  DANGER signs can include:

  • Soft yellow flame
  • Sooty stain or discolouration on or around the gas appliance
  • Increased levels of condensation in rooms with gas appliances
  • Fumes or smoke in the house

If you, or someone else, is feeling ill with the above symptom’s visit your doctor urgently and explain that symptoms might be related to Carbon Monoxide poisoning.

If you have a Carbon Monoxide alarm and it sounds or you suspect a leak, you must:

  • Stop using all appliances and switch them off
  • Open doors and windows to ventilate the property
  • Evacuate the property immediately and stay calm

Call National Gas Emergency on 0800 111 999 then call LJHA to inform us of the incident. We will then arrange for our appointed gas contractor to attend.

Gas leak prevention

There are lots of things you can do to be gas safe and help prevent a gas leak.
Any appliances that you own, or you have installed will be given a visual check only during the Gas Safety Check. It is your responsibility to have your own appliances serviced by a qualified Gas Safe registered engineer.

Gas Safety Checks

We have a legal responsibility to ensure that gas installations and appliances installed in your home are checked for safety every 12 months and to provide all our tenants with a Landlords Gas Safety Certificate. This same legal requirement also applies to all tenants to allow us access into your homes to carry out this work.  We operate on an 11-month target rather than 12 months as this allows us time to escalate proceedings should access not be provided.

GTD,  our Repairs Contractor,  will contact each tenant around four weeks in advance of the upcoming service date and arrange an appointment. This may seem early, but please remember that we operate on an 11-month target, so the initial contact will be around 10 months from the last certificate date. It is very important that you are available or make alternative arrangements to allow us access to complete these essential safety works.

When your safety check is due, GTD will write to you with an appointment to let you know when we will be calling at your home. If this appointment is not convenient simply contact the number on the letter to arrange an alternative date for the visit.

Your home needs an annual gas safety check and service to:
• To ensure gas appliances are working effectively, efficiently and are safe.
• It is a legal requirement.
• When you signed your tenancy agreement, you agreed to allow us access to carry out this test.

Gas Safety

The reason these checks are required is because if gas burning appliances become faulty they can become dangerous.  They may still appear to be working but could be producing poisonous carbon monoxide fumes or even cause an explosion.  We therefore take this legal duty very seriously for everyone’s safety.

If you do not respond after all our attempts to contact you, we will refer the matter to our specialist solicitors for further action that could include:
• Application to a court for an injunction to force you to allow us access. Failure to comply with a court injunction can lead to a prison sentence. The cost of this action will be passed onto you.
• Notice of Seeking Possession for breach of tenancy agreement, and possible eviction.
• If you do not allow access, we WILL take legal action to gain access, without exception.

We will also as part of our checks carry out a safety check any appliances in the property including any that you have had fitted by yourself and will advise you of any issues with that appliance.

It is important to contact LJHA if you are considering changing any gas appliances in your property as you will need our written permission before you proceed. Any changes to gas appliances need to be carried out by a fully qualified Gas Safe gas engineer and a certificate must be provided confirming details of what has been done.

We also carry out a void safety check to all our empty properties and issue a certificate to all new residents to ensure the property is let in a safe condition at the beginning of each tenancy.