On this page, you can find details of any consultations or surveys we have been carrying out.
You can also tell us your ideas and suggestions at http://ljha.co.uk/engage/yousaidwedid/.
Tenancy Satisfaction Measures Survey 2026
At the start of this year, LJHA carried out a detailed Tenant Satisfaction Survey with all residents. The survey was carried out with the aim of calculating annual satisfaction scores. A total of 218 LJHA residents took part in the survey, which was carried out by telephone. The survey was carried out by an independent company called Service Insights.
Why did we do this survey?
The Tenant Satisfaction Measures (TSM) standard requires all registered providers, such as LJHA, to generate and report TSMs as specified by the Regulator of Social Housing. Registered providers must collect and provide information to support effective scrutiny by tenants of their landlord’s performance in managing their homes and neighbourhoods.
What were the results of the survey?
The survey found that overall customer satisfaction is at 86.9%, a increase of 4% from 2025.
The results can be found in the infographic below:
Additional Management TSM measures:
Repairs Satisfaction Survey
If you have logged a repair with us, you may receive a call from Dr Simon Williams from Service Insights, who is carrying out an independent Repairs Satisfaction Survey so that you can let us know what we did well, and how we can improve.
Resident Information Update
We want to make sure that we have up-to-date information for all of our residents. This helps us to make sure that we can contact you in different ways. It will also help us to think about things we can do to help different groups of residents.
Please complete a short form to allow us to update the information which we hold about you and/or your partner/spouse. You can find this at https://forms.office.com/r/A27RCUGG3N.