LJHA are committed to listening to the voice of residents. Every individual resident should listened to by LJHA on issues that matter to them. As part of our accountability to, and transparency with, our residents, and ‘can do’ attitude, we want to demonstrate how we are acting on the ideas, suggestions and areas of improvements which our residents have told us about.
Would you like to make a suggestion?
You can do this via our online Suggestion Form at https://forms.office.com/r/EyvAcvKQbu.
You can also complete a paper copy. Please ask us for a copy if you are unable to access an online form.
We also want to be able to tell people why we may not be able to act upon all of the ideas or suggestions we receive.
On this page, you can see a list of some of the things we’ve done. We are also including quotes we’ve received from residents, thanking us for work which has been carried out. The ‘You Said’ examples reflect ideas and suggestions from both individual residents or groups of residents.
In addition, we are including some examples of ‘You Said…..We Couldn’t’, where we explain why we couldn’t do something, or where we had an idea ourselves, but residents were not in favour.
June 2026
You Said: The hedges at either side of the ginnel alongside Queenshill Avenue and Drive are overgrown and are getting dangerous
We Did: We spoke to Leeds City Council and these have now been cut back.
May 2026
You Said: The condition of the Queenshill Gardens link blocks are very bad.
We Did: We are planning to clean and paint these in the next month.
You Said: Please can we have more wheelie bins at block 34-38 Lady Park Court?
We Did: We arranged for a further 3 green bins to be provided. There was also a black bin short in the bin store and we are arranging for another bin to be provided.
You Said: Please can you increase the capacity of the bin areas at High Moor Close?
We Did: We spoke to Leeds City Council, who have offered to replace some of the smaller bins with larger capacity bins.
You Said: In the current security climate, why aren’t there CCTV cameras at Stoneleigh Way?
We Couldn’t: This isn’t possible as we do not have any communal supply of electricity for both Wi-Fi and the CCV nor do we have any communal location to store the appropriate recording devices in a secure location. Without either of these we are unable to install CCTV in this location. However, we have said that we are open to suggestions as to other solutions, as well as improved security more broadly.
You Said: The Queenshill Estate needs brightening up with plants and things to grow.
We Did: We have been working with Incredible Edible Moortown to organise a morning of community action and are looking into obtaining materials to give to residents who would like to start growing things.
April 2026
You Said: The concrete areas around the Queenshill Gardens link blocks are untidy and crumbling.
We Did: We will be resurfacing the pathways and drying areas in the link blocks.
You Said: Please can you increase the capacity of the bin areas at High Moor Close?
We Did: We spoke to Leeds City Council, who have offered to replace some of the smaller bins with larger capacity bins.
You Said: In the current security climate, why aren’t there CCTV cameras at Stoneleigh Way?
We Couldn’t: This isn’t possible as we do not have any communal supply of electricity for both Wi-Fi and the CCV nor do we have any communal location to store the appropriate recording devices in a secure location. Without either of these we are unable to install CCTV in this location. However, we have said that we are open to suggestions as to other solutions, as well as improved security more broadly.
You Said: The Queenshill Estate needs brightening up with plants and things to grow.
We Did: We have been working with Incredible Edible Moortown to organise a morning of community action, and are looking into obtaining materials to give to residents who would like to start growing things.
February 2026
You Said: “We would like more evening events”.
We Did: We have organised successful fish and chip suppers at various sites.
You Said: “Please can we display the MAZCC weekly menu around the building so we can see it before we go in?”
We Did: We sent an email to the Leeds Kosher Kitchen and they have agreed to e-mail this through each Monday.
You Said: “We’d like to know what colour white you used on the walls in the Hillside flats as we want to touch up some walls”.
We Did: We checked which paint had been used and let residents know which shade of white we used so they didn’t have to paint the whole flat.
You Said: “We would like some plants in the Cherry Tree House garden”.
We Did: We put this to a vote with all residents to decide what the majority of people wanted!
December 2025
You Said: “I run a table-top sale at the MAZCC each week. Please can I trial a sale at LJHA?”
We Did: We told the resident that he could have a sale on 6th January to see how successful it is.
You Said: “You asked us to look into some leaks at Cherry Tree House”.
We Did: A surveyor is coming out to investigate for a long term solution.
You Said: “We would like updates on incoming tenants”.
We Did: These are now (with tenants’ consent) disclosed at tenant meetings.
You Said: “Please can we have more activities in Skyte House and Sheila Saunders Lawn?”
We Did: We now hold pottery classes in Sheila Saunders Lawn. We are also holding a Fish and Chip night in January.
You Said: “We like more excursions out”.
We Did: Liz Miller, our Social Isolation Manager has been arranging trips to Gourmet and shopping villages.
You Said: “I am a resident at High Moor Close. I am having issues with damp and mould and have been waiting for some time for this to be rectified”.
We Did: Our Deputy Property Services Manager provided a detailed update to the resident, summarising the enquiries that had been made and explaining the timescales for completion. This was met with an appreciative response from the resident.
November 2025
We Did: We held an event for Remembrance Day, attended by around 50 residents. One of the attendees said:
“Simon thank you so much for a wonderful memorial service today and please thank Sara too. So glad it was a good turnout. Best wishes to everyone involved from both of us”.
You Said: The bin store in Hillside is a mess.
We Did: We changed some of the signage in the bin room and wrote another letter about what goes where, bulky collections etc.
You Said: We would like to have shopping experiences at LJHA
We Did: We organised an internal sale and an external excursion to Marks and Spencer
You Said: Please can we have better security at Stonegate Way?
We Did: People now need to open the exit at SGW
October 2025
You Said: “We would like more time with Housing Support Workers”.
We Did: We are digitising the daily checks so we don’t have to spend time recording information back at the office when the daily the rounds are finished.
You Said: “Please can the door entry at Cherry Tree be silenced”.
We Did: We have silenced this.
You Said: “We would like more weekly activities”.
We Did: We now have a jewellery making classes and pottery classes.
You Said: “We would like more activities at Burton House”.
We Did: We have had bingo, movie nights and Mitzvah Day will be held there.
You Said: “Please can the door at Sheila Saunders Lawn close more quickly?”
We Did: We have reduced the opening time by 50% to help residents feel more secure and reduce tailgating.
You Said: “Please can we reduce the amount of meetings held by staff in the Stonegate Way lounge”.
We Did: We have told staff, and have also made sure that the lights are switched off when nothing is taking place in the lounge.
You Said: “English isn’t my first language. I sometimes find it difficult to understand information you send me, or meetings that I have with you”.
We Did: We have now secured translation services.
You Said: “We find it difficult to get trolleys and wheelchairs over the front entrance of Cherry Tree House due to a ‘lip’.
We Did: We levelled the ‘lip’ of the curb leading in to Cherry Tree House and installed a ramp.
September 2025
You Said: “Can LJHA provide temporary housing for a family from Ukraine?”.
We Couldn’t: We are unable to provide temporary accommodation, but are always happy to take applications and work with the applicant to meet their needs as best as possible in conjunction with other organisations. For information, we have housed a number of females from Ukraine.
You Said: “We would like to receive more information on our rent accounts and receive statements more regularly”.
We Did: We are now sending statements out quarterly rather than six-monthly.
June 2025
You Said: “The quality of the cleaning service isn’t good enough”.
We Did: We set up a Hot Topic Group to review the specification and then retendered the whole contract with specification amended and simplified to ensure tasks standardised across sites.
August 2025
You Said: “Queenshill Gardens residents feel less valued when we see new homes being built”.
We Did: We organised a Community Day focused on properties in Queenshill Gardens.
You Said: “The Cherry Tree Boardroom door closes very loudly and it disturbs anyone sitting in the lounge”.
We Did: We have now adjusted the mechanism so it doesn’t bang shut.
June 2025
You Said: “Please can some of the garden furniture at Stonegate Way be replaced? It is looking shabby”.
We Did: We ordered some new tables and chairs for the rear garden area. These are also better at resisting strong winds.
May 2025
You Said: “The area near the bins at High Moor Close is full of discarded items. Please can these be removed”.
We Did: We arranged a Community Clean-Up Day to place unwanted items in a skip, and also worked with residents to tidy up the inside of the High Moor Close Community Centre.
June 2025
You Said: “Some residents would like to see more Jewish content in the programme of activities for sheltered residents”.
We Did: We will be starting a new monthly discussion on Jewish culture and religion in July. There will be guest speakers from the Jewish community. Look out for more information.
April 2025
You Said: “We often come to the Stonegate Way spa room and none of the facilities are available. It would helpful if we could book appointments”.
We Did: We have added a diary to the spa room
You Said: “The communal noticeboards are really untidy and some notices are posted over others”.
We Did: Our Housing Support Workers clear the noticeboards on a daily basis to ensure that only relevant news is posted.
You Said: “Often, residents move into their new homes without having key information about where they live and who to speak to”.
We Did: Housing Support Workers are now carrying out inductions within 24 hours of someone moving in.
March 2025
You Said: “Any chance you could have a mirror fitted near our car park at number 45-49 Queenshill Avenue. Now the fencing is up, it is impossible to see oncoming traffic when pulling out. We have had two near misses”.
We Did: We spoke to Jack Lunn, our building contractors, and they will be putting up a mirror near the car park.
You Said: “The annual rent and service charge letters will be really difficult for residents to understand. Please make the information simpler”.
We Did: We produced an Easy Read Version of the rent and service charge pack, held two Hot Topic Group meetings, and also organised several drop-in sessions for both general needs and sheltered residents, co-ordinated by our Finance Manager, Annabel Timlin.
February 2025
You Said: “Please can you improve the car parks at Bentcliffe Court and Green Park”.
We Did: The car park has now been re-tarmacced and now has lined spaces and designated disabled bays.
You Said: “Please can we have a TV in the Skyte House lounge whilst kitchen works are happening”.
We Did: We have placed a TV in the lounge and this has led to residents meeting in the lounge and watching TV together.
January 2025
You Said: “Please can clear our car parks, streets and complexes of snow and ice”.
We Did: We have liaised with the gritting company, who are gritting our areas every evening. Unfortunately, we are unable to clear the car parks and streets of snow as this is outside of the contract.
December 2024
You Said: “Please can you let us know as soon as possible whether a fire alarm in Stonegate Way is genuine or not, and poses any danger to residents”.
We Did: After a fire alarm this month, we immediately told residents who we saw that it was a false alarm, and also wrote to residents.
You Said: “We have concerns about the heating system and Mechanical Heat Ventilation System (MHVR) at Hillside. It is either really cold or really hot and it seems as though there is something wrong with the system”.
We Did: We commissioned an external consultant to test and evaluate the performance of the heating and MVHR systems to provide reassurance to the residents.
November 2024
You Said: Could I request that anything that LJHA posts in residents’ letter boxes is also posted on WhatsApp. It’s Sunday morning and I’ve just spent 30 minutes or so trying to explain to my 93 year old mother what WiFi is and what a Section 20 notice is. It would help me considerably.
We Did: Passed to Sheltered team who will arrange this.
You Said: “How far along are we to getting an additional green bin for High Moor Close? We currently half space in 1 and half regular sized bins to tide us over for another 7 days”.
We Did: We ordered bins and these were delivered.
You Said: “Can the chairs in the Stonegate Way lift spring back so it isn’t left in the sitting position?”
We Couldn’t: When we looked into the cost of doing this, it was around £900 per lift. Residents decided they didn’t want to pursue this.
You Said: “Can you look into pull cords for general needs residents with disabilities who live on their own?”
We Couldn’t: It isn’t possible to link up our warden call system to general needs homes, so this is something that residents would need to raise separately as part of any care/assistance arrangements.
You Said: “The entrance to Cherry Tree House always gets muddy from people walking in from outside”.
We Did: We have placed a boot cleaner at the entrance.
You Said: “Parking on Queenshill Gardens is a big problem. It’s a narrow street, so please can some verges be paved over as they have been done on Queenshill Drive? Please can we also look into installing a speed sign/bumps and also a sign to say that Queenshill Gardens is a cul-de-sac”.
We Did: The Council have agreed that some signage at the Queenshill Drive junction would be of use to make people aware that Queenshill Gardens is a cul-de-sac. They will organise for this to be installed.
We Couldn’t: We received the following response from Leeds City Council:
Dear Mr Philips
Whilst we have in the past part funded some verge removal works for part of Queenshill Drive, this was due to the number of cars parking on the adopted highway verges, combined with the width of the carriageway, which meant that there was no real alternative for residents. Verge hardening works have previously and will continue to be carried out with the aid of external funding.
However, this is an expensive treatment, and with the current funding issues the City Council faces, alongside the cost of raw materials is stretching the road maintenance budgets to their limits, we currently have a maintenance backlog of around £288m, and with the level of budget we currently receive for highway maintenance works, and the cost increases we are seeing (47% last financial year) the amount of work we can carry out reduces each year.
With regards to Queenshill Gardens, there are no adopted highway verges on this street, so the solution used on Queenshill Drive cannot be carried out on this street, even if we were able to secure the external funding that would be required to carry out such works.
I trust that this answers your query
Regards
Richard Hobson
Group Engineer
Highways Asset Management
You Said: “Please can we have a solution to the loss of water at Cherry Tree and Hillside in the event of a power cut?”
We Did: We have installed a cold water bypass system in the plant room, allowing water in the event of a power cut.
You Said: “Is there a way that the gardeners can collect and dispose of leaves more efficiently?”
We Did: Palmers compost all the green waste, grass and leaf mulch for soil improvements and tree and branch waste goes to biomass.
You Said: “We are a couple from the Leeds Kollel and would like to organise more Jewish-themed activities at Bentcliffe Court.
We Did: We wrote to all residents at Bentcliffe Court and Green Park, outlining the plans for semi-regular Friday night Sabbath events and events for festivals. There was overwhelming support for this subject to certain conditions such as noise or parking.
October 2024
You Said: “Please can we create a dedicated storage room in the old Stonegate Way reception for parcels”
We Couldn’t: This isn’t practical, both from a staffing and security perspective. We also have plans to convert this room into a scooter room.
You Said: “The island area where Turning Lives tenants live is really untidy. Please can you make sure that this area is tidied up?”
We Did: We contacted Turning Lives Around to ask them to speak to relevant tenants about clearing their respective areas.
You Said: “Please can you remove the oil stain on the carpet in Cherry Tree House. The cleaning contractor hasn’t managed to remove it”
We Did: We arranged for a private company to come in to clean the carpets.
You Said: “We would like more activities at Burton House”
We Did: We now have a fuller programme of activities, including bingo.
September 2024
You Said: “As General Needs residents, we sometimes feel our properties our neglected”
We Did: We have been rolling out a programme of bathroom and kitchen replacements at various locations over the past year, and will be continuing this in next year. In addition, we have been replastering and repainting walls and ceilings.
You Said: “We want to promote our roles at Tenant Representatives at our various locations”.
We Did: We ordered badges for Tenant Representatives for use at resident meetings and when out and about.
You Said: “Would it be possible to have security guards at the Marcia and Andrew Brown Retirement Village?”
We Didn’t: Although we have CCTV at various sites, and have installed protective window glass at some locations, we do not have the resources within our rental income to do this. Providing 24/7 security would incur service charges for residents.
You Said: “We would like to know what happens when there is a power cut or other emergency/unexpected events that impact upon residents”.
We Did: We are putting together a resident-orientated business continuity leaflet with the assistance of Tenant Representatives at each site.
August 2024
You Said: “There doesn’t seem to be a mechanism for Housing Support Workers to engage with sheltered residents with mental health conditions, or who require financial advice”.
We Did: We have employed a Mental Health Housing Officer with expertise in the area of mental health. We have also started to signpost residents to the Paperweight service.
July 2024
You Said: “We would like to have an Incredible Edible garden at Green Park to allow residents to work together to grow fruit and vegetables”.
We Did: We allowed residents to work with the Incredible Edible team to construct an area to start growing produce.
You Said: “We would like a visitor sign-in book for Burton House, with flat number and car registration number. This will help us to find out if someone’s car needs to move if it is causing an obstruction”.
We Did: We placed a sign-in book in the entrance alongside a reminder to sign in.
June 2024
You Said: “We don’t always know who works for LJHA and what they do”.
We Did: We have produced a Who’s Who board in the entrance of our Stonegate Way building. This has a list of all staff and their roles at LJHA. Please note that not all staff have a photograph.
You Said: “Please can we move a small bush from under our window and plant it in the centre of the communal lawn at Burton Mews?”
We Did: We spoke to residents for their approval and our grounds maintenance team for advice and it now forms a centrepiece. The resident in question said:
“Hi Simon, just to let you know, the tree has now been planted in the back garden of Burton Mews. It looks lovely & we hope people enjoy it for a long time. Thanks for allowing us to do this”.
You Said: “Please can we arrange a Rummikub session. Several residents have expressed an interest.
We Did: We launched a weekly Rummikub session on a Thursday afternoons at Stonegate Way
You Said: “Some residents leave items outside their flat doors. It can either be a fire or trip hazard, or it can be items of rubbish”.
We Did: We have written to all residents about this. Anyone who didn’t comply had a visit direct from management.
May 2024
You Said: “We would like to be able to carry out our own gardening at Cherry Tree House”
We Did: We provided some gardening tools, and a box to store them in.
You Said: “The battery bin at the entrance to Stonegate Way has disappeared”.
We Did: We had to remove this for health and safety reasons, but have placed battery bins in all sheltered schemes. These are emptied by regularly.
March 2024
You Said: “The outside of Cherry Tree House is messy with litter”.
We Did: We have placed a bin at the entrance to the block to reduce waste.
You Said: “Please can we have an honesty box at Skyte House for contributions towards tea, coffee, sugar and biscuits
We Did: We have placed this in the lounge.
You Said: “Please can we have more activities in the Bentcliffe Court Community Centre”
We Did: We have agreed to start a weekly art class.
January 2024
You Said: “We would like to watch films together as Burton House residents”.
We Did: We provided a DVD player and movie nights have commenced.
November 2023
You Said: Please can you improve the appearance of the Skyte House Guest Room.
We Did: We purchased a new bed and bedding to brighten up the room.
October 2023
You Said: “The Burton House lounge feels cluttered with lots of unnecessary furniture”.
We Did: We have removed excess furniture to allow for more room in the lounge.
You Said: “In view of the attacks of 7th October, please can you remove any signs that we are a Jewish organisation to minimise the risk of anti-semitism”.
We Did: We have removed details of our various locations from our website, including any maps. We have also removed, or changed the wording from, signs at different locations.
August 2023
You Said: “The Stonegate Way lounge needs redecorating. It looks quite shabby compared with other communal lounges”.
We Did: We fundraised for this had it painted and then decorated it based on the majority views of residents.
July 2023
You Said: We are not happy with the quality of the grounds maintenance service across LJHA and want to tell you where Nurture are going wrong.
We Did: Our Compliance Officer, Abi Frankland, has ensured regular walkarounds and resident meetings to monitor the quality of the grounds maintenance services.
June 2023
You Said: We don’t always receive information in a format that meets our communication needs. We also receive a lot of information that we’re not interested in reading.
We Did: We have revised and relaunched a new Communications Survey.
You Said: “It can be really annoying when we report an Anti-Social Behaviour incident, or a crime, and the various CCTV cameras don’t pick up relevant information”.
We Did: We have relocated some of our CCTV cameras, as well as install an ANPR vehicle recognition camera, in the Queenshills to pick up ‘hotspots’.
May 2023
You Said: It would be wonderful if we could offer new residents some useful items when they move into their new home.
We Did: We have rolled out a Welcome Pack for all new residents, comprising various cleaning items from Astonish, as well as two challah breads and a small bottle of grape juice.
You Said: “Please can we have a Bingo event”
We Did: We have launched an activity which takes place a 2.30pm every Monday. This is co-ordinated by some volunteers from the Jewish community
April 2023
You Said: We want to provide feedback on our experience of the repairs service, but we don’t always receive the Repairs Satisfaction Survey in a timely manner.
We Did: We have engaged with the independent organisation Service Insights, who will call a % of tenants the month following their repair and this will ensure independent and meaningful results.
March 2023
You Said: “There are lots of things we would like LJHA to do to improve our level of satisfaction with LJHA”.
We Did: With the help of our Resident Consultative Group, we have produced a Tenant Satisfaction Action Plan. This is shown below, and we will update this at regular intervals.
January 2023
You Said: “We would like regular updates about residents coming and going at Sheila Saunders Lawn”.
We Did: We do this at every meeting subject to the consent of the resident and their families.
December 2022
You Said: “We would like some green recycling bins at Burton House to allow us to play our part in helping the planet”.
We Did: We now have 2 large bins at the rear
You Said: “We would like more activities to take place in the Sheila Saunders Lawn lounge”
We Couldn’t: We did try to organise more activities, but there was poor attendance from residents.
June 2022
You Said: “We would like to see more and varied social activities each week in our sheltered housing locations. In particular, we feel isolated at outlying, non-Queenshill sites”.
We Did: We have now appointed a Deputy Sheltered Housing Manager, whose remit is to oversee a programme of activities. She is now working on a structure which will see activities take place across the week at all sheltered locations. This will include bingo, bagel brunches, yoga and discussions.
May 2022
You Said: “We are fed up with the cleaning contractors. They fail to keep our communal areas clean and the services provided are not fit-for-purpose. There is also too much to be done for the small team who are on site”.
We Did: We have now commenced a cleaning contract as a result of a tender involving resident representation. We plan to carry out regular cleaning satisfaction surveys.
You Said: “Please can we have a filtered water machine in the Cherry Tree House”
We Did: We plumbed this in
April 2022
We’re proud to be partnering with Nurture to make LJHA a prettier & greener place to live. The team share our commitment to caring for residents. A partially-sighted resident contacted us to tell us that a team members was on site and could see that she was struggling with her buggy down the stairs of her home. He helped her with the buggy, and helped her again to get back up her property.
Thank you for this feedback on our gas service contractor from one of our residents:
Just had our annual gas check done and wanted to give you some feedback.
The gentleman was extremely polite and very informative and helpful.
Thank goodness that we now have a company that knows what they are doing!
They were also very accomodating in terms of changing the appointment, and took into account the circumstances.
I would be very grateful, if you would please forward this email onto the relevant person/department.
February 2022
We asked sheltered residents in Sheila Saunders Lawn and Stonegate Way about the stairlifts, which haven’t been working for some time. We presented them with options of replacing, repairing, removing or leaving these in place, accompanied by various costings.
You Said: “We don’t want to pay for something which many of us don’t use, and which will incur a large expense for us all. Please concentrate on making sure that there is a good maintenance contract in place for the lifts”.
We Did: Listening to the majority feeling of our residents, as a result of this consultation, we have made the decision to isolate the lifts. This would save an annual servicing cost of £2370 per annum, and residents a saving of £32 for the first year and then £38 each year after that.
January 2022
You Said: “The car park on Queenshill Gardens needs resurfacing. It’s uneven and there are potholes”.
We Did: Thanks to our partners on the Queenshill Development, Engie, we have now resurfaced the car park. We are also planning to make improvements to the far car park as well this year.
You Said: “I am the Resident Ambassador at Sheila Saunders Lawn. A resident would like to purchase a mobility scooter to allow her to be more independent. She would like to store this outside her flat, rather than inside where there is less room”.
We Couldn’t: Unfortunately with the way the corridors are configured in Sheila Saunders Lawn, it has meant that tenants within cannot have a mobility scooter that is stored outside of their flats. You may notice that tenants in Skyte House and Stonegate Way mostly have their doors set back from the corridor and it is only in those flats where a tenant can have a mobility scooter stored outside.
Our Fire Risk Assessment shows that due to this we cannot have any mobility scooters kept in the communal corridors at Sheila Saunders Lawn.
Fire Brigades have mostly banned mobility scooters from inside of buildings following Grenfell, but have allowed LJHA to continue with our policy for Stonegate Way and Skyte House. The new Cherry Tree House will not allow for any storage outside of flats and is built with a mobility scooter storage room on the ground floor.
December 2021
You Said: “We really enjoyed the opportunity to share and read about personal stories and achievements in @Home magazine. This should be a regular feature”.
We Did: A ‘Residents in the Limelight’ feature will be a regular section in the magazine. Stories are welcome from everyone. The Winter edition will include a feature on a resident was awarded an MBE, a resident who knew various actors and actresses in the 1970s and 80s, and a resident who is related to Charlie Chaplin!
You Said: “We don’t understand the Assured Non-Shorthold Tenancy Agreement. The wording is quite complicated and there are various things that we would like to challenge LHJA on relating to the responsibility for repairs, as well as how service charges are calculated”.
We Did: We set up a Leases and Service Charges Hot Topic Group. The first part of this group has focused on consulting with those who rent properties, and with the advice of residents, we have drafted an amended tenancy agreement. This will, hopefully, form the basis of the agreement for new tenancies in Cherry Tree House and Hillside when these open in Spring. We have also been consulting with a range of residents on the a draft Rechargeable Repairs Policy.
November 2021
You Said: “We’re not happy about the cleaning service in some of our blocks. We would like to have the opportunity to tell the cleaning contractors what matters to us, and areas in which they could improve.
We Did: We arranged meetings at different sites between resident representatives and representatives from our cleaning contractors. The contractors have taken on board suggestions, and explained which ones will be more practical to rectify than others”.
October 2021
You Said: “It would be great to have a storage facility for shared tools and equipment so that tenants can borrow tools to carry out basic repairs in their properties rather than always reporting them and being recharged. A lot of tenants can not afford tools and would find it helpful if we had a borrowing system (possibly deposits to be paid). Tenants should be shown how to do some basic skills so that they know how to do this for themselves. Perhaps we could run a couple of sessions”.
We Couldn’t: Having considered this, a shared tool store may be problematic in terms of who would manage it and where it would be, including from a security perspective. In addition, we wouldn’t feel comfortable in a situation where a resident hurt themselves trying to fix something (or made something worse) because they couldn’t afford to pay a rechargeable repair.
You Said: “We would like the opportunity to tell LJHA about problems with our properties, as well as ideas to improve the area”.
We Did: We started a trial walkabouts programme, beginning with the Queenshill estate, Bentcliffe Court and Green Park. Walkabouts will then take place on a regular basis covering all blocks and schemes.
September 2021
We asked some sheltered residents on the Queenshill site whether they thought that a menorah outside the new general needs and sheltered blocks would be a good idea.
You Said: “This could be a security risk for residents living on the site and in the surrounding area. Money would be better spent on other things”.
We Couldn’t: Our consultation with sheltered residents led to opinion being very much divided. We had the same number of people who said Yes and No, so this will not be going ahead.
One resident attended over the Day of Atonement and told us:
I attended Queenshill Shul for Kol Nidrei on Wednesday! The Arrangements of Seating and the Open Doors gave a Fresh Atmosphere and I felt All had been done in the interests of Covid Safety- I wore a Mask as requested!!
And brought my own Mahrzor!
Am very Grateful for the opportunity provided!!
With 12 Men I could say Kaddish, as I had Yahrzeit for my Father os!!
Many Thanks!
August 2021
You Said: “Will the Queenshill Synagogue be re-opening in time for the High Holy Days?”
We Did: “In the middle of August, the synagogue re-opened, with negotiations with the LJWB to create a risk assessment. This has meant that some residents have been able to attend a synagogue for the first time in 18 months, having not been able to attend elsewhere.
June 2021
Many thanks to the Powers that Be for The Repairs to my Patio Doors and Double Glazing Replacement!
I can now actually Open them Both, and See through them Both even in the Rain!! Thank you also for the New Gardeners
You Said: “The Sheila Saunders Lawn communal lounge is looking very old compared with the other sheltered complexes. Why can’t improvements be made to the lounge?”
We Did: As part of the redecoration and renovations to the whole of Sheila Saunders Lawn, we have completely transformed the communal lounge. We have new chairs and tables, new paintings, and the conservatory roof has been replaced. You can view some videos showing the new lounge on our You Tube channel here.
Congratulations on a super job on the Sheila Saunders lounge absolutely great give everybody concerned my great full thanks.
You Said: “I am a resident at Stoneleigh Way and I would like somewhere to store my bike safely, but without it causing an obstruction to fellow residents”.
We Did: We consulted with all Stoneleigh Way residents to ask their opinions on the best solution. Following discussion, it has been agreed that the resident in question can purchase a small bike shed to be stored outside the rear of her property without causing any intrusion to others.
May 2021
You Said: “As residents living Jewish housing association properties, we are worried about our security, particularly when an escalation of violence in Israel-Palestine leads to an increase in anti-semitism.
We Did: We issued a security briefing by e-mail, post and Facebook to all of our residents, reminding them of what to do in the event of any incident.
You Said: “Whenever there’s a Jewish festival, it always seems as though communal volunteers do things for other organisations, and not us”.
We Did: For the festival of Shavuot, we worked with the Leeds Kollel and Brodetsky Primary School to ensure that sheltered residents received a gift of biscuits, and that general needs and sheltered residents received some origami flowers from local children.
You Said: “The pathway in front of flats 1-8 at Bentcliffe Court is dangerous. There is a broken grate and the edging is uneven”.
We Did: We have now fixed this, making the area safer for residents, particularly those who tender the garden area opposite.
April 2021
You Said: “As residents living in the newer properties on Queenshill Avenue and Queenshill Drive, we want to be able to give you our experiences of living in these homes, and also tell you how Queenshill Development Phase 2 may affect us”.
We Did: We will be setting up a Hot Topic Group of relevant residents, who will help to advise us as the project moves forward.
March 2021
You Said: “Sheila Saunders Lawn looks a bit shabby compared to the other sheltered buildings on the Queenshill site”
We Did: We are currently in the middle of a programme of works to refurbish and decorate the building. This will include re-roofing the conservatory, repainting individual flat and communal doors and repainting across the whole building. This will be completed in June.
You Said: “We want to know who works for LJHA and who is on the Board”.
We Did: We have now updated our website with clearer information on who works for LJHA, and what their role is. We have also updated information on members of the LJHA Board, Operations Sub-Board and Finance Audit and Risk Sub-Board. In due course, this will be made into a booklet which will be available in hard copy.
February 2021
You Said: We don’t like the title of our magazine, Tenant Talk. Some of us aren’t tenants and the @Home magazine matched LJHA’s colours. The last magazine was a bit too long.
We Did: For our next magazine, we will be going back to @Home, using the same design and magazine length.
January 2021
You Said: “We want the voice of tenants and residents to be heard and to work together with LJHA to make things better”.
We Did: We are going to be signing up for the National Housing Federation’s Together with Tenants Charter, and working with the Resident Consultative Group to look at what we need to do across the 6 areas.
You Said: “Customer service needs to be improved”.
We Did: We have rolled out Customer services training for relevant staff.
You Said: “The process for managing repairs to our homes needs to improve”.
We Did: A full review of our repairs service is underway and we have set up a Hot Topic Group of residents. We are also planning to carry out a tendering exercise for our repairs service. This will allow residents to have an input on setting performance indicators, agreed timescales, agreed priorities, and the selection of a contractor.
You Said: “It’s frustrating when someone comes to look at a repair and they say they don’t have the item/s required to complete the repair”.
We Did: We now have contractor stores located in house to help increase right first time. We now have full team meetings to make “quick fixes” to improve service for repairs.
December 2020
You Said: “We only want to receive information on things that matter to us”.
We Did: We have carried out a communications survey to ensure that you will receive information on subjects that you feel are relevant to you.
You Said: “The process for managing how you deal with Anti-Social Behaviour needs to improve”.
We Did: We have now amended and refreshed and policy and procedure. We have also produced a new ASB Reporting Form.
You Said: “We want to feel safer in our homes at Stone Court. There is a lot of anti-social behaviour taking place, and there have been neighbour disputes. We want to be able to report things with confidence”.
We Did: With the assistance of the local Community Committee and CST, CCTV cameras have now been installed at Stone Court.
November 2020
You Said: “We want to be able to understand the information that LJHA provides”.
We Did: We started to produce information in Easy Read and are committed to making information accessible.
You Said: “We want to be able to understand how to make a complaint to LJHA”.
We Did: We have now published our new Complaints Policy following consultation with residents. This includes a Frequently Asked Questions document.
You Said: “We want to be able to discuss the Tenant Satisfaction Survey concerns in more detail”
We Did: We organised 3 focus groups as result of resident survey to discuss the findings in more detail.
April 2020
You Said: “During Covid, we need to know that when we contact you, we will receive a reply as soon as possible”.
We Did: We have rolled out our Communications Charter to indicate when you should expect a reply from us.
July 2019
You Said: “The quality of the gardening is poor”.
We Did: We are conducting a retendering of the gardening contract, and have set up a Hot Topic Group of residents to help us select a provider.