[vc_row][vc_column][vc_column_text]The Housing Support Workers are a team of people who work shifts to provide 24/7 support to over half of our tenants. This includes during Jewish Holidays, Bank Holidays and weekends. With a visit or a call every day if required, they ensure every single one of our sheltered housing tenants is safe and secure. They get to know our tenants very well, often developing strong bonds and friendships with them – tenants continually comment on how valuable this service is to them.
Housing Support Workers provide a wide range of practical, wellbeing and tenancy-related support to help residents maintain their independence and remain safe within their homes.
They carry out regular wellbeing checks, monitor tenants’ welfare, identify any concerns at an early stage, and liaise with family members, healthcare professionals and external agencies where appropriate. They also assist with the day-to-day operation of the scheme, including taking utility meter readings, managing and booking guest room reservations, reporting repairs, and ensuring communal areas remain safe and welcoming for all residents.
In addition to practical support, Housing Support Workers play a key role in promoting social inclusion and reducing isolation by organising and supporting activities, events and opportunities for resident engagement. Where it is safe and appropriate to do so, they are trained to operate the Razor lift chair to assist residents with mobility needs. Their presence provides reassurance to tenants, helping them access support when needed while encouraging them to live as independently as possible. Through regular contact and ongoing monitoring, Housing Support Workers help create a safe, supportive and responsive living environment for all residents. Housing Support Workers do not offer any CQC regulated activities, this includes personal care and moving and handling. Anyone needing additional support with this needs to bring in a third party care agency.
The Housing Support Workers also take a more proactive role in organising and facilitating events such as helping with coffee mornings, bingo afternoons and bagel brunches for tenants. HSWs are based in our Marcia and Andrew Brown Retirement Village (Cherry Tree House, Stonegate Way, Skyte House and Sheila Saunders Lawn), but also have offices in Burton House (also supporting sheltered residents in Lady Park Court) and Bentcliffe Court (also supporting residents who live in Green Park).
How you want to communicate with the Housing Support Workers can vary and the choice is yours, we can facilitate face-to-face visit every day, a call through the warden call system or you can even opt out. In some cases, particularly when there is an emergency situation (for example, a power cut), we may need to contact everyone.
As specified on the ‘My Tenancy’ page, our Housing Support Workers purely offer support for the sheltered housing tenants, and not care services. Care must be arranged with another company, separate from LJHA.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]